Conflict: The Role of Mental Models

Service Description

Course Description: This dynamic course is designed to help organizational leaders and teams navigate workplace conflict in a productive and trust-building manner. Participants will gain a comprehensive understanding of the primary sources of conflict and the pivotal role that assumptions play in its escalation. By exploring both the challenges and the opportunities presented by workplace conflict, this course emphasizes how healthy conflict can foster growth, creativity, and stronger team relationships. Through practical exercises and guided discussions, participants will learn proven strategies to communicate effectively, prevent unnecessary misunderstandings, and establish a culture of trust. The course offers a step-by-step approach to conflict resolution that empowers leaders to address tensions constructively and turn disagreements into opportunities for connection and innovation. Key Takeaways: Understand the primary sources and dynamics of workplace conflict. Recognize how unexamined assumptions can escalate conflict. Appreciate the benefits of healthy conflict for team growth and cohesion. Learn and apply effective communication techniques to prevent conflict and build trust.